U-GO Guest Conduct Guidelines

House rules

Your hotel is full of people who'd probably be glad to have company. U-GO helps you find them. A few rules keep that working for everyone.

1. Getting in, staying in

You get into your hotel's community by scanning the QR code on-site — that's how U-GO knows you're actually there. Access lasts 10 days; after that, you re-scan the same QR code in person to stay verified. There's no ID check, no booking lookup — the whole system runs on this light trust model, which is exactly why the rules below matter.

Your U-GO account isn't tied to one hotel or one trip. It stays with you.

2. How to behave

• Show up if you say you will. If you join someone's dinner, walk, or tennis game, go — or tell them you can't, before the fact. Repeated no-shows aren't a technical violation, but they're the fastest way to make people stop trusting event invites.
• No harassment, no hate, no unwanted contact. This includes chat messages, direct messages, and in-person behavior at anything you found through U-GO.
• Respect what people share. Guests can add business skills and professional context to their profile. That's there to help two people find a reason to talk — not for you to screenshot, forward, or use outside the context it was shared in.
• No spam, no solicitation, no scams. Event chats are for coordinating the event, not for pitching guests something unrelated.
• This isn't a dating app. Event cards and profiles are built around activities, not photos or flirtation — keep your side of it that way too.

3. Moderation — what actually happens

Right now (as of 2026-08-11): reporting is temporarily switched off. You won't find a "report" button in the app at the moment — this is a temporary pause while U-GO reconsiders how much of your chat history a hotel should see when reviewing a complaint, not a permanent change. The rest of this section describes how it works and will work again once it's back on.

U-GO doesn't read every message. Event chats run on two things: a basic automatic filter (catches obvious spam and profanity, and stays on even while reporting is paused) and reports from guests. Nobody proactively reviews conversations that haven't been flagged.

If you report something, be aware: the hotel's staff will see the full conversation for that event — not just the message you flagged, the whole thread. That's intentional (moderators need context to make a fair call), but it means reporting isn't anonymous-and-invisible to the room; it opens the door to a staff read of the whole chat. Say what you need to say knowing that.

4. Block vs. removal from a hotel — two different things

These sound similar but aren't:

• Block is something you control. Block another guest and they disappear from your view — no chat, no DMs, no seeing each other's events — everywhere on U-GO, at every hotel, not just the one where you met. They can't see you either. This is live right now, unaffected by the reporting pause above.
• Ban is something a hotel controls. If a hotel's staff removes a guest for violating these rules, that guest loses access to that hotel's community only. It doesn't follow them to their next hotel on U-GO. A hotel can still do this today based on something it learns on-property; it just can't currently get to it via an in-app report.

If someone's behavior crosses a line: right now, block them — that's the one action guaranteed to work today. Reporting will be back; until then, don't rely on it. Don't rely on one hotel's ban to protect you somewhere else either way.

5. Conduct ratings — what they are, and what they aren't

After an event you attended, you can rate how the other guest behaved at that event — not their looks, their personality, or their profile in general. This is a behavior signal tied to a specific shared event, nothing more.

A few things worth knowing before you use it:

• You'll only see someone's rating after they've built up at least a handful of them. A single bad or unfair rating can't tank someone's score on its own — until there's enough of a track record, other guests just see "not enough ratings yet," not a number.
• Ratings are revealed to each other on a delay (roughly two weeks, or as soon as you've both rated each other, whichever comes first) — this is meant to stop tit-for-tat retaliation, not to hide anything permanently.
• A low rating, by itself, does nothing automatically. It doesn't block someone from creating or joining events, and it doesn't put them in any moderation queue. It's purely informational — something another guest can weigh before deciding to join your event. Real consequences (removal, bans, blocks) only ever come through reporting or blocking, not through ratings.
• The point of this feature is visibility, not punishment: you get to see who you're about to spend an evening with, before you commit to it.

If you think a rating you received was unfair, retaliatory, or discriminatory — the normal path is to report it the same way you'd report a message, reviewed by a moderator at the hotel where the event took place, who has to write down their reasoning before closing it out. That reporting path is paused right now (see §3) — until it's back, reach out to support@u-go.ae if a rating feels wrong.

6. If things go wrong

Reporting is temporarily unavailable (see §3). Until it's back, your main option is to block the person involved (§4). A hotel can still ban a guest from its own community if it learns about a problem directly (e.g., you tell staff in person). When reporting is switched back on, you'll be able to report a message, a person, an event, or a rating you believe is unfair, and the outcome might be: a message removed, a guest blocked by you, or a guest banned from that specific hotel by its staff.

U-GO is a place to discover people already around you — it doesn't organize the events you join, and it isn't a guarantee of anyone's behavior at them. Use the same judgment you'd use meeting anyone new.

These guidelines may be updated as the product changes. Where they're placed in the app (footer link, sign-up screen, settings) and how changes get surfaced to guests are product/design decisions, not covered by this document.